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Food delivery apps Zomato, Swiggy see brief nationwide outage during peak lunch hours

By Ruchi Upadhyay 
Updated Date

New Delhi: Food delivery apps—Swiggy and Zomato got entangled in a technical snag on Wednesday, reported a brief nationwide outage. Amazon web services, the platform food delivery apps rely on, reportedly remained non-responsive for the apps to push the orders through.

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Both apps were back within half an hour but not before social media was flooded with complaints from users unable to place orders or browse menus and listings.

Many users took to Twitter to report that they were unable to place orders.

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People shared screenshots of the Zomato app not working, with many complaining that money was deducted from their accounts but orders did not get materialised.

Customer support handles of both companies responded to the messages, saying they were working on resolving the “temporary glitch”.

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A Zomato delivery partner said he wasn’t able to fulfil an order midway due to the app glitch. “I cannot come for delivery as the app is down,” said a Zomato delivery partner to a patron on the phone. The delivery guy, who had been waiting on a road in south Delhi’s Greater Kailash-1, said, “The app is down. I cannot deliver, according to instructions from Zomato.”

The two platforms – valued at around $10 billion each – dominate India’s online food delivery market in a duopoly that only this week attracted the attention of India’s antitrust watchdog.

The Competition Commission of India (CCI) on Monday said it had ordered an investigation of the apps offered by both companies to verify if they were “neutral”, news agency Reuters reported.

The order came months after the National Restaurant Association of India (NRAI) asked the CCI to investigate the companies for breaching platform neutrality by providing priority to exclusive contractors.

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