The country’s largest domestic airline, InterGlobe Aviation-operated IndiGo, on Wednesday said it has paid out refunds worth about Rs1,030 crore to passengers following a Supreme Court order which asked airlines to refund fares for bookings made during the government-imposed lockdown last year.
“IndiGo completes disbursement of 99.95% customer credit shells and refunds,” the airline said in a statement. The pending credit shells are mostly cash transactions wherein IndiGo is awaiting bank transfer details from the customers.”
Advocate Shirish Deshpande, chairman of Mumbai Grahak Panchayat, a Mumbai-based consumer organization, said that the situation seems to be improving as the number of complaints against airlines have decreased.
Ronojoy Dutta, chief executive officer, IndiGo said, “The sudden onset of Covid-19 and the resulting lockdown, brought our operations to a complete halt by the end of March, 2020. As our incoming cash flow through ticket sales was impacted, we were unable to immediately process refunds for cancelled flights and had to create credit shells for the refunds that were due to our customers. However, with the resumption of operations and a steady increase in demand for air travel, our priority has been to refund the credit shell amounts in an expedited manner. We are pleased to share that we have disbursed 99.95% credit shell payments and will complete the remaining payments as soon as we receive requisite details from the customers.”
“There are exceptionally few complaints related to refunds. We haven’t received any complaints in the past eight days. However, it needs to be checked if the airlines are paying the interest amount that the Supreme Court had asked them to,” Deshpande said.