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IRCTC’s Zoop India introduces WhatsApp food delivery for railway passengers. Here’s how to order food from train

IRCTC's Zoop India introduces WhatsApp food delivery for railway passengers. One can easily order food from select restaurants at planned train stations. Users can check real-time food tracking as well as leave feedback and get help related to their orders. Let us know how you can track it.

By Ruchi Upadhyay 
Updated Date

New Delhi: Zoop has introduced WhatsApp food delivery for rail passengers, which can be easily customized. IRCTC’s food delivery service Zoop has partnered with Jio Haptik to provide WhatsApp Chatbot Service to users, which allows users to send only PNR numbers while on the go. The WhatsApp service allows you to order food at any upcoming station as per your convenience without the hassle of downloading additional apps.

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Within the chat, users can check real-time food tracking as well as leave feedback and get help related to their orders. Let us know how you can track it.

The passengers must note that the service facilitates them to get their food delivered at any upcoming station that is a part of their journey without even downloading the Zoop app.

Moreover, the WhatsApp service allows the passengers to use the Zoop to seamlessly order food as per the convenience without the hassles of downloading an additional app. Right from the chat, the passengers can also check real-time food tracking as well as leave feedback and get support related to their orders.

IRCTC Zoop Food Delivery App: How to use features
Backed by the Haptik’s advanced Conversational Commerce capabilities, the WhatsApp chatbot feature will expand the availability of ordering food while travelling via train. The passengers can connect with Zoop on WhatsApp chat +91 7042062070.

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Moreover, the real-time service will reduce the gap between network issues that travellers often face while travelling and allow them to place orders via the WhatsApp chatbot and get food delivered to their respective seats.

The passengers need to use their PNR number to order food from select restaurants at planned train stations. They also can drop a feedback note and reach out to the support team in case of any problem.

IRCTC Zoop Food Delivery App: Modes of payment
The feature of the Zoop Food Delivery App allows digital payments across services like UPI, netbanking etc. As the WhatsApp Payments is not yet enabled for businesses, the payment interface is outside the WhatsApp ecosystem. Hence, the passengers can make digital payments via UPI, and netbanking among other modes.

IRCTC Zoop Food Delivery App: Step-by-step guide to order food
-In order to order food, the passengers need to text Zoop WhatsApp chatbot on +91 7042062070 using your own WhatsApp number. After you have saved the number, you can also chat with the bot for various services provided on it.
-Then the chatbot will ask for the necessary details to complete the process of ordering food on your train seat.
-After this, the Zoop chatbot will walk you through the process of selecting a restaurant, ordering your food, and paying, all from within the app.
-After the transaction is completed, you can track your food from the chatbox, and it should be waiting for you when your train arrives at the next station.

Swapan Rajdev, Co-founder and CTO, Haptik, said, “WhatsApp is the most popular messaging app by far and Haptik is at the forefront of WhatsApp commerce today. Our powerful Conversational Commerce solution enables brands like Zoop India to use WhatsApp as a platform to drive orders and create delightful customer experience . Tens of millions of people travel on trains each day and Haptik, in partnership with Zoop, is helping passengers order their favorite meals and get delivery straight to their seats.”

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Puneet Sharma, Founder, Zoopindia.com , said, “The problem of lack of access to quality food in trains is something we wanted to resolve. The WhatsApp chatbot solution, powered by Haptik, is one of the most sophisticated. It is an ideal self-service solution for all railway passengers. We’re excited to see how people respond to this innovation. Zoop is transforming food delivery in trains, and with Haptik’s technological support, this partnership is set for success.”

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