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Jyotiraditya Scindia turns furious after a special-needs child denied boarding on an Indigo flight

By wasmulhaq 
Updated Date

Jyotiraditya Scindia, Civil Aviation Minister, was enraged after IndiGo Airlines refused to allow a special-needs child to board a flight with his family at Ranchi Airport over the weekend.

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Scindia said there was zero tolerance for such discriminatory behaviour by airline staff, adding that he was looking into the matter personally.

At the time of the incident, an IndiGo airline representative at Ranchi airport debarred a special-needs child and his parents from boarding a flight for not displaying “normal” behaviour toward the child. The family and several other co-passengers opposed it, and then a verbal spat took place between passengers and Indigo representatives.

During the time of boarding, an IndiGo manager warned the family that the child would not be allowed to board the plane unless he acted normally‘. He reportedly announced that the specially-abled child is a flight risk and compared the condition (teenage assertiveness) to that of drunken passengers and deemed the child unfit for travel.

According to co-passengers, there were doctors taking the same flight and they assured them of support. But eventually, the IndiGo flight departed for Hyderabad, leaving the three behind.

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Statement by Indigo

The tweet went viral on social media; IndiGo issued a statement claiming the specially abled child could not have boarded the flight in ‘a state of panic’.

“The ground staff waited for him to calm down till the last minute, but to no avail. The airline made the family comfortable by providing them with a hotel stay, and the family flew the next morning to their destination. “We regret the inconvenience caused to the passengers,” the statement said.

 Civil Aviation Minister Jyotiraditya Scindia has promised that appropriate action will be taken for not allowing a specially abled child to board an IndiGo flight at Ranchi airport.

 

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