New Delhi: In a shameful incident that held on May 7 a boy with special needs was not allowed to board on flight at Ranchi airport. The Director General of Aviation, DGCA has imposed a fine of five lakh on Indigo airline company for not allowing a disabled child to board the flight at Ranchi airport. The DGCA said that the way IndiGo’s ground staff treated the differently-abled child was not right and the situation escalated.
The DGCA also issued a show cause notice to the airline and expressed its displeasure over the incident.
The regulator said that an investigation had found that “there was a deficiency in handling of the special child by the IndiGo ground staff at the Ranchi airport on May 7 and aggravated the situation”. In view of this, the competent authority in DGCA has decided to impose a fine of Rs 5 lakh on the airline under the provisions of the relevant Aircraft Rules.
“A more compassionate handling would have smoothened the nerves, calmed the child and would have obviated the need for the extreme step resulting in denied boarding to the passengers,” the regulator added.
Stating that special situations deserve extraordinary responses, DGCA added that the Airline staff failed to rise up to the occasion and in the process committed lapses in adherence to the letter and spirit of the Civil Aviation Requirements (Regulations).
DGCA will revisit its regulations and bring about necessary changes in order to prevent such situations.
Meanwhile, the aviation regulator on May 16 issued a show cause notice to low-cost airline IndiGo over the incident. The regulator said that an inquiry into the incident prima facie found inappropriate handling of passengers by the IndiGo staff thereby resulting in certain non-conformances with the applicable regulations.
DGCA added that the passengers were handled inappropriately by IndiGo staff at Ranchi airport.