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New Delhi: A customer shared his shocking experience in a post on X on February 23 in which he claimed that Amazon delivered him a “fake iPhone 15”. He posted a picture of the delivered product in his post which triggers widespread discussion over the authenticity of products sold on Amazon.
The incident highlighted when an X user, who goes by the name Gabbar, posted a picture of the iPhone 15 he received. The picture was accompanied by a troubling message on the screen stating, “Unfortunately, Photos has stopped.” He highlighted the absence of essential components like a charging cable, denouncing the product as subpar. He sought validation from his followers, inquiring if anyone else had encountered similar issues.
Waah @amazonIN delivered a Fake iPhone 15. Seller is Appario. Tagged with “Amazon choice” No cable in the box. Total Dabba. Has anyone faced similar issue? pic.twitter.com/QjUqR7dKSU
— Gabbar (@GabbbarSingh) February 23, 2024
The tweet garnered significant traction, prompting a swift response the e-commerce giant. The company apologized for the incorrect product delivery and requested Gabbbar Singh to fill out a form with his details for resolution. Amazon assured him of a response within 6-12 hours, indicating their commitment to addressing the issue promptly.
Gabbar Singh complied with Amazon’s request and requested a refund through the given form. Amazon acknowledged their concerns and urged patience as their social media team worked towards resolving the matter. This exchange demonstrated Amazon’s willingness to improve the situation and maintain customer satisfaction.
@GabbbarSingh We're sorry to know that you received an incorrect product in the package. Kindly fill in your details here: https://t.co/QWA4qKz4Be, we'll get back to you with an update in 6-12 hours time. -Priya
— Amazon Help (@AmazonHelp) February 23, 2024
Other users in the comment section began sharing their own grievances with Amazon. One user recounted, “Happened to me 15 days ago. In my case, it’s some used old android phone inside Iphone packaging. My money gone, @amazonIN refused any help. Folks pls pls pls, stop buying expensive stuff on amazon.” Another user, raising doubts about Amazon’s quality control, shared, Had ordered a Surf Excel washing powder through @amazonIN yesterday and I received a box of Sulf Excel…not sure what happened to their qc.”
Then there was the disillusioned customer who received not a product, but an empty promise in a box. “@amazon once delivered an empty box to me. Wasn’t an iPhone but still, I paid much for an android to Amazon only to get cheated. I raised the issue. Got nothing but arrogance from Amazon. Stopped buying from them.”
Since its explosive debut, Gabbar Singh’s post has racked up a staggering 900K views, serving as a cautionary tale for online shoppers everywhere.
