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Now PAN Card, Driving License will be available through MyGov Helpdesk on WhatsApp

By Ruchi Upadhyay 
Updated Date

New Delhi: Good news for citizens, DigiLocker documents like PAN card, driving license, vehicle registration certificate can now be easily accessed through MyGov helpdesk on WhatsApp. MyGov announced this on Monday.

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MyGov said in a statement, “Citizens will now be able to create and authenticate their DigiLocker account on WhatsApp and access PAN Card, Driving License, CBSE Class X Passed Certificate, Vehicle Registration Certificate (RC), Insurance Policy- Two Wheeler, Class X and You will be able to download documents like class XII mark sheet and insurance policy documents (life and non-life available on Digilocker).”

According to MyGov, the move will make “the government services accessible, inclusive, transparent and simple”.

Users can download these documents on WhatsApp.

· PAN card

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· Driving License

· CBSE Class X Passing Certificate

· Vehicle Registration Certificate (RC)

· Insurance Policy – Two Wheeler

· Class X Marksheet

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· Class XII Marksheet

· Insurance Policy Document ( Life and Non-life available on Digilocker)

“Offering Digilocker services on the MyGov Helpdesk is a natural progression and a step towards providing citizens with simplified access to essential services via WhatsApp’s easy and accessible platform. With almost 100 million+ people already registered on Digilocker and 5 billion+ documents issued till date, we are confident that the service on WhatsApp will digitally empower millions by helping them access authentic documents and information, right from within their phones,” said Abhishek Singh, CEO MyGov in the statement.

“Equipping the MyGov Helpdesk with Digilocker services that can be accessed directly via WhatsApp, we want to unlock technology’s potential to extend the benefits of essential services to citizens at scale, and this is a significant step towards scaling up the Digital India vision and a digitally empowered country,” added Shivnath Thukral, Director – Public Policy, WhatsApp.

Since its launch in March 2020, the MyGov Helpdesk (earlier known as MyGov Corona Helpdesk) on WhatsApp has served as a critical instrument in fighting the Covid-19 pandemic by offering people authentic sources of Covid-related information, along with critical uses like vaccine appointment bookings and vaccine certificate downloads.

So far, over 80 million people have reached out to the helpdesk, over 33 million vaccine certificates have been downloaded, and millions of vaccination appointments have been booked across the country.

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With new additions like Digilocker, the MyGov chatbot on WhatsApp aims to build a comprehensive administrative support system for citizens to access resources and essential services that are digitally inclusive.

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