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Mumbai: More than 300 passengers are facing a very strange situation at Mumbai airport. This Vietnam-bound airline of VietJet, which was scheduled to leave for Ho Chi Minh on Thursday at 11 pm, has not taken off yet and flight information is not available.
Tweeting Civil Aviation Minister Jyotiraditya Scindia and Prime Minister Narendra Modi, “VietJet’s license should be revoked,” a passenger alleged that the airline did not provide any facilities despite the rude behavior of the staff and frequent delays. also complained.
Passengers stranded for about 11 hours say that the situation is more difficult for senior citizens.
More than 100 passengers stranded at Mumbai’s Chhatrapati Shivaji Maharaj International Airport complain that they have not even been provided with drinking water. There are children among the passengers who are suffering the most, some have even fainted. Passengers also say that no information is available regarding the May 26 flight. The information shown online is of May 25 and May 27.
@PMOIndia @narendramodi @PiyushGoyal @JM_Scindia @Gen_VKSingh
Please cancel license of VietJet Airline.VJ 884, 26-May delayed by 3 hrs.
No AC, No water, rude staff. No update.
Difficult for all of us
— Pankaj Mohan (@panky1972) May 25, 2023
Stuck inside vietjet from Mumbai to Vietnam for 2 hours. After intial announcements abt takeoff followed by 'a technical issue will update further' announcement by pilot everyone seems to have disappeared! Worst is AC is inoperational n they have no water to serve! A nightmare!
— Karuna Kirpalani (@KarunaKirpalani) May 25, 2023
This incident has come to the fore when the airline is also facing protests in South Korea for canceling flights and refusing to refund money. According to a report by Korea Economic Daily, Korea Consumer Agency has received 329 consultations related to Vietjet Air from January to March this year.
“Between 11.30 pm and 5 am, till the time they brought us back to the immigration area, no food or water was provided to the stranded passengers,” he said, adding that there is still no clarity about an alternative flight to Ho Chi Minh City.
The report states that in the first quarter of 2023 itself, there has been a jump of 127 percent in complaints regarding Vietjet Air. At the same time, from June 2021, the airline is offering credit points to customers in lieu of canceled tickets. Interestingly, this is the offer if the airline itself cancels the ticket. But if the customer cancels the ticket himself, he will have to pay 45,000 won ($40) per person instead.
Not only this, the report states that the credit points received by the customers will expire within 1 to 2 years and cannot be transferred. Overall, the loss in every aspect is of the customers only.
