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New Delhi: On Friday, a group of passengers suddenly got frustrated at SpiceJet, which provides aviation services. Passengers created a ruckus at Domestic Boarding Gate 54 of Delhi Airport following a 7-hour delay of their Spicejet flight, the airline said, “The flyers were duly informed about the changes in schedule”.
A heated situation was witnessed at the airport on Friday afternoon when a group of passengers traveling from Delhi to Patna started arguing with SpiceJet employees over the delay. The airport authority said that officials later responded to the incident and calmed the passengers.
“Today at about 3:10 pm, it came to notice that a group of passengers bound for Patna by Spicejet airline flight no. SG-8721/STD were creating nuisance at domestic boarding gate 54. On query, it was learnt that the flight was delayed for more than 7 hrs as the incoming flight arrived. On this , the group got frustrated and started creating nuisance with airlines’ staff at B/Gate area. The same was informed to B/G I/C who along with QRT responded at the location and pacified the matter,” the Airport Authority said.
Responding to the incident, Spiceget, in a statement, said the timings were changed last night itself, and the passengers were “duly informed” about it.
“Today’s SpiceJet Delhi-Patna flight SG 8721 has already landed at its destination. The flight’s departure had been revised last night and passengers had been duly informed about the revised departure time at 12.40 a.m. last night itself so that they could accordingly plan their travel to the airport,” the Spicejet statement read.
Earlier this month, a video capturing a female passenger yelling at a SpiceJet employee went viral, and it was also related to a flight delay.
