New Delhi: Tata Motors on Wednesday announced the addition of 160 new service workshops for passenger vehicles in FY 21-22 to reach a total of 705 operational workshops as on April 1, 2022.
The company said in a statement that the expansion has helped it increase its service coverage across 485 cities, increasing the number of cars serviced in FY22 by 30% as compared to the last fiscal.
Furthermore, Tata Motors also announced the introduction of EzServe – a two-wheeler-based service concept that aims to provide a safe service experience to customers at their doorstep.
EzServe offers numerous benefits to the customer, including carrying out basic service, quick repairs, and resolution of concerns at their preferred location, the auto major stated.
“Our endeavour is to enhance service touchpoints with focus on shorter formats to make us adequately close to our customers,” Tata Motors Passenger Vehicles Head (Customer Care, Domestic and International Business) Dimple Mehta said in a statement.
The company has been periodically rolling out an array of customer-friendly initiatives that are aimed to enhance customer experience and ensure absolute peace of mind, he added. “We are confident that this concept (EzServe) will create a better relationship and engagement with our customers and help us in attaining more consumer loyalty,” Mehta said.