Following complaints from passengers about overcrowding and congestion, the authorities at Delhi's Indira Gandhi International Airport have implemented a number of measures.
New Delhi: Following complaints from passengers about overcrowding and congestion, the authorities at Delhi’s Indira Gandhi International Airport have implemented a number of measures. The Ministry of Civil Aviation and Delhi International Airport Limited (DIAL) developed a four-point action plan to resolve the issues, which will be put into effect as soon as possible.
The VIP lounge at Delhi airport was demolished to allow more room for passenger entry into the security check-in area as part of efforts to control the crowds at Terminal 3 of the airport. Some members of the media went to the location where desperate work was being done to be ready for passenger entrance.
The Aviation Ministry’s four-point response plan included increasing the number of X-Ray screening systems from 14 to 18. It will be a boon for passengers that they don’t need to stand in long lines to wait for their turn at baggage check-in.
In response to complaints regarding overcrowding, GMR Group Managing Director K Narayana Rao said the congestion at Delhi Airport will ease by the end of December.
When asked about the huge rush at the airport of late, Rao said, “Compared to pre-Covid times and now, per aircraft, the passenger load factor has gone up, and the number of bags has also gone up.” “We are addressing that.”
Several new measures have been taken, like the installation of digital display boards at each entry gate showing the wait time, the hiring of crowd managers and attendants to guide flyers, and increasing manpower at the security checkpoints.