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New Delhi: On Monday, a man complained about getting non-vegetarian momos instead of a vegetarian dish on Zomato. The man was identified as Akash Gupta. He slammed the online delivery platform for sending him a meat item during Navratri. Akash Gupta tagged Zomato on x while sharing multiple photos of the food packets he received.
The photos show the food packets sealed with tape with “non-veg” written on them. He also shared a screenshot of his order, which showed he had asked for vegetarian pan-fried momos, veg momburgers and a soft drink from a popular momo joint.
On social media platform X, Gupta wrote,“Hello @Wowmomo4u, @zomatocare @zomato, I’m pure vegetarian and I ordered veg things but I got all nonveg items from your outlet , and the bad things is navratri going on how you can make this big mistake, there is clearly mention item detail.”
Hello @Wowmomo4u , @zomatocare @zomato , I'm pure vegetarian and I ordered veg things but I got all nonveg items from your outlet , and the bad things is navratri going on how you can make this big mistake , there is clearly mention item detail. pic.twitter.com/6XTCeIz2lW
— Akash gupta (@guptaakash264) April 14, 2024
Responding to this post, Zomato company promised to resolve the complaint. The company wrote, “Hi Akash, this is a major glitch. It’s very serious and we are definitely not on board with it. Please share the order ID via DM so we can resolve it as soon as possible.”
Hi Akash, this is one big mix-up. It's very serious and certainly not what we stand for. Mind sharing the order ID via DM so that we can resolve it ASAP. https://t.co/jcTFuGT2Se
— Zomato Care (@zomatocare) April 15, 2024
Additionally, Wow! Momo also apologised for the mix-up. The food joint wrote, “Dear Akash! We sincerely apologize for any inconvenience. We would never want something like this to be happen. Requesting you to please share your invoice and contact details at crmsupport@wowmomo.com so that we can get in touch with you.”
Dear Akash! We sincerely apologize for any inconvenience. We would never want something like this to be happen. Requesting you to please share your invoice and contact details at crmsupport@wowmomo.com so that we can get in touch with you.
— Wow! Momo (@Wowmomo4u) April 15, 2024
The festival of Navratri began on April 9 and will conclude on April 17. Last year, Zomato and fast food chain McDonald’s were jointly fined Rs 1 lakh by the Jodhpur District Consumer Disputes Redressal Forum for serving non-vegetarian food to a customer who had ordered a vegetarian meal.
