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New Delhi: Indian Railways has responded to a person’s complaint on X (formerly Twitter). This person had posted a video of a crowd gathering in a sleeper coach without ticket passengers. X user Sumit had posted a 16-second clip on April 15, which he had recorded during his journey in Suheldev Superfast Express.
”Train number 22420 Koi bhi TT nhi aaya train Lucknow pahuchne wali hai Thank you railway SLEEPER CLASS KO GENERAL banana ke liye Maximum aadmi bina ticket ke ya general ticket hai (Sleeper class has become general coach, Most of the people are travelling without tickets while some have general tickets,” the tweet read.
In the video, passengers were seen sitting on the floor of the overcrowded sleeper coach as they did not have reserved tickets. Sumit has claimed that even when the train was about to reach Lucknow, there was no TTE nearby. Sumit wrote in his post, ‘Sleeper class has become general coach. Most of the people are traveling without tickets, while some have general tickets.
Train number 22420
Koi bhi TT nhi aaya train lucknow pahuchne wali hai
Thank you railway SLEEPER CLASS KO GENERAL bnane ke liye
Maximum aadmi bina ticket ke ya general ticket hai@drm_lko @RailMinIndia @RailwaySeva @RailwayNorthern @myogiadityanath @PMOIndia pic.twitter.com/g5HRuzcAnc— Sumit (@5gqwedr) April 14, 2024
Railway Seva, the official customer care account of the Railways, responded to his post and asked him to share details.
”We request you to please share the journey details (PNR/UTS No.) and Mobile No. with us preferably via DM. You may also raise your concern directly on http://railmadad.indianrailways.gov.in or dial 139 for speedy redressal,” the response read.
Train number 22420
Koi bhi TT nhi aaya train lucknow pahuchne wali hai
Thank you railway SLEEPER CLASS KO GENERAL bnane ke liye
Maximum aadmi bina ticket ke ya general ticket hai@drm_lko @RailMinIndia @RailwaySeva @RailwayNorthern @myogiadityanath @PMOIndia pic.twitter.com/g5HRuzcAnc— Sumit (@5gqwedr) April 14, 2024
The railway service is quick to respond to passenger complaints on the platform as social media users are constantly posting such pictures and videos. A young woman received immediate help from the Indian Railways in February when her sister complained about co-passengers on the X occupying her seat and refusing to vacate it. Soon after the complaint, the Railway Service responded to the post and the officials helped her.
Earlier, a passenger named Rachit Jain shared a disturbing story about his sister’s experience in an air-conditioned 3-tier coach. Mr Jain described a scene of extreme crowding near the coach doors, making it impossible for his sister to board. In the confusion, her child was tragically separated from her and left behind on the platform.
