Thousands of stranded travelers waited to be checked in, according to photos and videos from multiple airports around Germany. Customers on social media stated the breakdown caused the firm to board planes with pen and paper and that the corporation was unable to process passengers' luggage digitally.
Berlin: German airline Lufthansa sees huge disruption due to technical fault. An IT outage at Germany’s Lufthansa has caused massive flight delays and disruption at airlines across the group worldwide, the company said today, adding that the fault cause was still unclear. “There is a group-wide IT system failure,” a Lufthansa spokesperson told sources.
Photos and videos from several airports across Germany showed chaos with thousands of stranded passengers waiting to be checked in.
Shares in Lufthansa were down 1.2% at 0936 GMT.
Customers on social media stated the breakdown caused the firm to board planes with pen and paper and that the corporation was unable to process passengers’ luggage digitally.
Otro ataque informático. #Lufthansa se enfrenta actualmente a una falla global en sus sistemas informáticos. #Alemania #hackers #Germany pic.twitter.com/dJxwdx0o0g
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— AUSTROHÚNGARO (@AUSTROHNGARO2) February 15, 2023
Global IT system outage for @Lufthansa_DE flight planning system.
Planes will be boarded manually but system needs to be operational for departure.#MSC2023 #munichsecurityconference #IT #security pic.twitter.com/MTOh1d4loH
— Benjamin Rohé 🇪🇺🇩🇪 🇸🇪 (@benjaminr) February 15, 2023
Lufthansa stated in a tweet, “Currently, the airlines of the Lufthansa Group are affected by an IT outage. This is causing flight delays and cancellations. We regret the inconvenience this is causing our passengers.”
📢 Currently, the airlines of the Lufthansa Group are affected by an IT outage. This is causing flight delays and cancellations. We regret the inconvenience this is causing our passengers.
— Lufthansa News (@lufthansaNews) February 15, 2023
At 0936 GMT, shares of Lufthansa, which also owns SWISS, Austrian Airlines, Brussels Airlines, and Eurowings, were down 1.2 percent.
With a total fleet size of roughly 700 aircraft, the business is Europe’s largest airline by fleet size.
The IT system failure occurs just two days before planned strikes at seven German airports, which are likely to cause significant disruptions.